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FAQs

Where Are You Located?

We have three retail locations based in the Des Moines metro area.

You can view our Locations And Hours here.

What Is Your Return Policy?
  • Due to the nature of our business selling New and Preowned items, we only allow returns for store credit.
  • All new merchandise must still be sealed in order to qualify for a return.
  • All Preowned media (Video Games, DVDs, Blu Rays, Vinyl Records, Etc) can be returned within 7 days from purchase with a receipt as proof of purchase.
  • Preowned Video Game Consoles have a 30-day warranty.
  • Jay's staff has the right to reject any return at our own discretion.

For online orders please use the Contact Me page to initiate a return.

Do You Pay Cash For Items?

We buy a wide variety of items, including:

  • Video games (all consoles, all generations)
  • Trading card games (Magic: The Gathering, Pokémon, etc.)
  • Vinyl records (classic rock, 80s metal/punk/pop, 90s hip hop, etc.)
  • Action figures (old 80s toys, 90s toys, modern toys, etc.)
  • Funko Pops (older exclusives, vaulted Pops, retired Pops, etc.)
  • And much much more.

We pay cash for everything, but we also offer a store credit option for those looking to maximize their payout and upgrade their collections or switch hobbies.

If you have questions on what we buy or want to get into contact with us, head over to our Buy - Sell - Trade Page

Is Your Online Order Fulfillment Really THAT Good?

Our Warehouse Team hangs their hat on exceptional efficiency.

  • We offer some of the most competitive shipping rates available.
  • Our centrally located Warehouse makes transit times much faster than orders going from one coast to another.
  • We're collectors too. We pack your collectibles like they're showing up at our door.
  • In most cases your order will be shipped within 1 business day of purchase - even during peak Holiday season.
Where Can I Get In Contact With Your Customer Support Team?

Drop us a line by using our Contact page or you can reach out to our stores during regular business hours.

  • Southside | 515-287-4578
  • West Des Moines | 515-457-3881
  • Merle Hay Mall | 515-331-0360
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