Refund policy
Refund and Return Policy
Online Orders
We accept returns within 30 days of the order date for new, unopened, and unaltered merchandise purchased through our website. Refunds are issued to the original payment method once the returned item is received and inspected. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent or damaged during shipping).
If an item arrives damaged, contact us within 7 days of delivery. We may request photos of the damage. Depending on the situation, we will arrange a replacement, exchange, or refund.
We do not accept returns for opened merchandise or for any preowned merchandise. All sales of preowned merchandise are final.
Online Return Process:
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Contact returns@jaystoysandgames.com or 515-287-4578 within 30 days of your order date. Provide your order number, the item(s) you wish to return, and the reason for the return.
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We will provide return instructions and, if applicable, a prepaid shipping label.
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Pack the item securely in the original packaging.
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Refunds are processed within 5 business days after we receive and inspect the item.
In-Store Purchases
Returns for in-store purchases must be made at the store location where the purchase occurred, with the original receipt. Eligible returns receive store credit only. See in-store signage or your receipt for full terms.
Refund Policy
Returned items must be unopened and unaltered to qualify for a refund or store credit. Online order refunds are processed to the original payment method. In-store returns receive store credit. Refunds may be refused if the item does not meet return criteria.
Cancellation Policy
Orders may be cancelled prior to shipment, subject to a 10% cancellation/restocking fee. This fee is non-refundable. Orders that have shipped fall under the standard return policy above.
Contact Information
For online orders: returns@jaystoysandgames.com or 515-287-4578 during business hours.
For in-store purchases: visit the store where the purchase was made.