Real carrier rates
USPS or UPSYour pick at checkoutYou pay the USPS or UPS rate for your address and box. The total shows before you pay, never after.
Shipping
Out the door in a business day.
Where we ship, what it costs, how fast it gets there, and what happens if anything goes sideways. All of it in plain English.
- 1Business day to shipIn-stock orders leave our Iowa warehouse within one business day.
- 12 PMCT same-day cutoffOrder before noon Central on a business day and it ships that day.
- $7.95Flat rate at $200+Flat-Rate Collector Shipping on any order with a $200 subtotal or more.
- <1%Arrive damagedBubble wrap on every item. Never a padded mailer for a carded figure.
What shipping costs.
Two ways it works out. The total is on screen before you pay, either way.
Flat-Rate Collector Shipping
$7.95Whatever’s in the boxAny order with a subtotal of $200 or more ships for a flat $7.95. Stack the cart, pay once.
Oversized and heavy items ship at their own rate based on size and weight and are excluded from the flat rate. Where a product page says an item ships free, that offer applies to that item and shows at checkout. The rate shown at checkout is the rate.
From checkout to your door.
Four steps, one warehouse in central Iowa, no drop-shipping.
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Order
Before 12 PM CT? It ships today.
In-stock orders placed before noon Central on a business day go out the same day. After the cutoff, on a weekend or a holiday, they leave the next business day. Business days are Monday through Friday.
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Pick & pack
Checked, then wrapped like it’s ours.
How we handle every orderPulled from its slot, looked over one more time, bubble-wrapped on its own and boxed with high-quality void fill. Carded figures never go in padded mailers.
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Label
Tracking the moment the label prints.
The tracking number lands in your inbox as the label is created. The carrier can take a few hours to show the first scan. If it still says “label created” the next business day, tell us and we chase it.
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Delivery
1 to 5 business days, most of the time.
From central Iowa: Midwest often next day, East Coast 2 to 4 days, West Coast 3 to 6. Alaska, Hawaii, U.S. territories and military addresses take longer. Carrier estimates aren’t guaranteed, and weather is weather.
Good to know before checkout.
Collector Care™
Front of the packing queue with a 2 PM CT same-day cutoff, plus protection in transit: lost or damaged before the delivery scan, we replace or refund it. No carrier claim on your end.
It doesn’t speed up the carrier, and it doesn’t cover theft after delivery.
Local pickup
Free at Southside Des Moines, West Des Moines and Ankeny. Pick the store at checkout and we email when it’s on the shelf. Bring your order number and a photo ID that matches the order.
Someone else picking up? Reply to the ready email from the order’s address and name them.
Pre-orders
Pre-orders ship the day they land with us, tracking the same day. Mix pre-orders with in-stock items and the order ships in two parts, shipping charged on each: in-stock now, every pre-order together when the last one lands.
The questions we get.
Where do you ship?
Anywhere in the U.S.: all 50 states, Washington, D.C., U.S. territories, and APO/FPO/DPO military addresses.
Not internationally, yet. It’s on the list, but only once we can do it without surprise fees or customs headaches.
What does shipping cost?
- Most orders: the USPS or UPS rate for your address and box.
- Subtotal of $200 or more: Flat-Rate Collector Shipping, $7.95.
- Oversized and heavy items: their own rate based on size and weight, excluded from the flat rate.
- Where a product page says an item ships free, that applies to that item and shows at checkout.
The rate shown at checkout is the rate. No surprises after you pay.
How fast will it get here?
In-stock orders ship within one business day, same day before 12 PM CT. Then transit from central Iowa:
- Midwest: often next day
- East Coast: 2 to 4 business days
- West Coast: 3 to 6 business days
- Alaska, Hawaii, territories and military addresses: longer
Delivery estimates come from the carriers and aren’t guaranteed.
Where’s my tracking?
It’s emailed the moment the label prints. Check spam if it isn’t in your inbox. The carrier’s page can take several hours to show the first scan. If it still reads “label created” the following business day, email us with your order number and we follow up with the carrier.
Tracking says delivered, but it isn’t here.
Check with anyone else at your address and with the carrier first. Once the carrier records a delivery scan, loss or theft after delivery isn’t covered, so if package theft is common where you live, set delivery instructions, a signature requirement or a hold at the carrier’s location from the tracking page before it arrives.
My package never showed up.
If tracking never shows a delivery scan, tell us. We open a trace with the carrier and replace or refund the order once the loss is confirmed. Orders with Collector Care™ are replaced or refunded right away, with no carrier claim.
It arrived damaged.
Photograph the item and the shipping box before you open anything further, keep the packaging, and contact us within 7 days of the delivery scan. We replace, exchange or refund it at our expense.
Can I change my address after ordering?
Yes, any time before it ships. Email us with your order number and the new address. Once it’s with the carrier we can’t redirect it.
Packages refused at delivery or returned to us as undeliverable are handled as returns: the refund excludes the original shipping charges and a 10% restocking fee.
Where is my order?
Order number and one line is all we need. A real collector reads every message.
Where’s my order?
Send your order number and we check the carrier’s side and ours.
orders@jaystoysandgames.comDamaged or missing?
Photos of the item and the box within 7 days of delivery. We replace or refund.
orders@jaystoysandgames.comSend a message.
Replies within one business day