Collector Care™: Priority Processing & Shipping Protection for Your Action Figures

Never Worry About Damaged Collectibles Again

You've spent hours hunting down that rare action figure. You finally found it, clicked "Add to Cart," and now you're wondering: Will it arrive safely? Will the packaging be pristine? How long will I have to wait?

For serious collectors who treat every purchase like an investment, standard shipping just doesn't cut it. That's why we created Collector Care™—a $2.50 add-on that puts your order first and protects it every step of the way.

What Makes Collector Care™ Different?

Collector Care™ isn't just shipping insurance. It's a complete priority handling system designed specifically for action figure collectors who demand perfection. When you add Collector Care™ to your order, you're getting two critical benefits that standard shipping simply can't match.

Priority Processing: Your Order Ships First

Time matters when you're collecting. Whether you're racing to complete a set or trying to snag a figure before it sells out everywhere else, waiting days for your order to process is frustrating. With Collector Care™, your order jumps to the front of our fulfillment queue. Orders placed during business hours (Monday through Friday, 8 AM to 2 PM Central Time) get packed and shipped before standard orders—sometimes the very same day.

Think of it as VIP treatment for your collectibles. While other orders wait in line, yours is already being carefully packed by our team.

Collector-Grade Shipping Protection

Here's where Collector Care™ really shines. If your package is lost in transit or arrives damaged before the delivery scan, we replace it immediately. No lengthy insurance claims. No arguing with carriers. No waiting weeks for a resolution.

Can't replace it because the figure sold out? You'll receive a full refund instead. It's that simple.

This protection is specifically designed for collectors who know the difference between "gently used" and "mint condition." Whether you're a mint-in-box purist who never opens packaging or a loose-display legend who carefully poses every figure, Collector Care™ ensures your collectibles arrive exactly as described—or we make it right.

What's Covered Under Collector Care™

Collector Care™ gives you comprehensive protection during the most vulnerable part of your purchase: shipping and handling. Here's exactly what you're covered for:

Lost packages: If your tracking shows your package never arrived, we'll replace it or refund you immediately. No waiting on carrier investigations that take weeks to resolve.

Transit damage: Crushed boxes, broken packaging, damaged figures—if it happens before delivery, we've got you covered. We understand that for collectors, packaging condition matters just as much as the figure itself.

Priority handling: Your order gets packed first, with extra attention to protective materials and careful handling. This isn't just faster service—it's better service.

What's Not Covered (And Why)

We believe in transparency, so let's be clear about what Collector Care™ doesn't cover:

Already-damaged items: Items sold as "Damaged Box," "Store Display," or any condition other than "New" aren't eligible. If you're buying a figure that's already marked as damaged, Collector Care™ won't apply to existing damage—only to new damage during shipping.

Porch piracy: Once a carrier marks your package as "Delivered," our protection ends. Theft after delivery isn't something we can control, but we recommend using delivery instructions, signature requirements, or secure pickup locations if porch theft is common in your area.

Carrier delays: Weather, natural disasters, carrier capacity issues—these are outside our control. Collector Care™ accelerates our handling and processing, but it doesn't make delivery trucks drive faster or control external shipping delays.

Expedited shipping: This is important to understand. Collector Care™ gets your order packed and shipped faster, but it doesn't upgrade your shipping speed. If you selected standard shipping, your package still travels via standard shipping. Think of it this way: we get it out the door faster, but the mail truck still moves at the same speed.

How to Add Collector Care™ to Your Order

Adding shipping protection to your collectibles order couldn't be easier. At checkout, you'll see the option to add Collector Care™ for just $2.50. Simply check the box, complete your purchase, and you're covered.

If you order during our business hours (Monday through Friday, 8 AM to 2 PM Central Time), your order will receive priority processing that same day. Orders placed outside business hours will be processed first thing the next business day.

Why Collectors Love Collector Care™

For less than the price of a coffee, you get genuine peace of mind. You're not just buying shipping insurance—you're buying confidence that your collectible action figures will arrive safely, quickly, and exactly as described.

Serious collectors know that the cost of replacing a rare figure far exceeds $2.50. When you factor in the time spent searching, the risk of prices increasing, and the possibility of an item selling out completely, Collector Care™ is one of the smartest investments you can make.

Whether you're building a complete collection, hunting vintage figures, or buying limited releases, Collector Care™ ensures every order gets the treatment it deserves. Your collectibles matter to you—and with Collector Care™, they matter to us too.

The Fine Print (Plain English Version)

Collector Care™ is an optional service add-on, not an insurance policy. It doesn't replace any consumer rights you already have under state or federal law—it enhances them. This protection applies only to eligible orders placed through our website.

We designed Collector Care™ to give you extra confidence without extra hassle. No complicated claims processes. No fine print designed to deny coverage. Just straightforward protection for your action figures and collectibles.