Cancellation policy

Pre-order Policy

This policy applies to pre-orders placed on jaystoysandgames.com with Jay’s Toys and Games, operated by Jay’s CD and Hobby LLC (“we,” “us,” “our”). A plain-English summary is published at How pre-orders work. If the summary and this policy ever differ, this policy controls.

1. Overview

You may reserve upcoming items on our website with no deposit. A pre-order is not charged when it is placed. Your payment method is charged when the item has arrived at our warehouse and is being prepared for shipment.

2. Payment Terms

• No upfront payment is required to place a pre-order online.
• By placing a pre-order you authorize us to charge the payment method provided at checkout, at the price shown at the time of order, when the item is ready for fulfillment. This is a deferred payment arrangement, and the authorization language is displayed at checkout.
• The charge is made on or about the day the item arrives at our warehouse. We do not charge on the estimated ship date if the item has not yet arrived.
• Your order confirmation and the estimated ship date shown on the product page are your notice of the pending charge. We do not currently send a separate reminder before charging.
• You are responsible for keeping a valid payment method on your order. To update it, email orders@jaystoysandgames.com with your order number before the estimated ship date.
• If a charge is declined, the order is placed on hold and will not ship. We will attempt to contact you at the email address on the order. If payment cannot be collected after we have contacted you, we may cancel the pre-order.

3. Estimated Ship Dates

• Every pre-order lists an estimated ship date on its product page. These dates come from manufacturers and distributors, are estimates only, and are not guaranteed.
• If the estimated ship date changes on an item you have pre-ordered, we will update the product page and email the address on your order.
• Your pre-order remains active through a date change unless you cancel it.
• We do not offer compensation, discounts or upgraded shipping for manufacturer delays. We do not recommend pre-ordering for time-sensitive occasions.

4. Mixed Orders (Pre-order and In-stock Items)

• In-stock items in an order that also contains pre-order items ship right away, in accordance with our Shipping Policy.
• All pre-order items in an order ship together once the last pre-order item in that order has arrived.
• Shipping is charged on each shipment.
• Pre-order items with different estimated ship dates placed in the same order ship together when the latest item arrives. To receive items on their own timelines, place them as separate orders.
• We are not responsible for wait times caused by combining pre-order items with different estimated ship dates in a single order.

5. Cancellations

• You may cancel a pre-order at any time before it has been charged and prepared for shipment, at no cost. To cancel, email orders@jaystoysandgames.com with your order number, or reply to your order confirmation email.
• Once a pre-order has been charged and shipped, it can no longer be cancelled. A request to cancel a shipped order is treated as a return under our Refund and Return Policy and is subject to a 10% cancellation/restocking fee, with return shipping paid by the customer.
• Trading card game products, including sealed product and single cards, are final sale once shipped and are not eligible for return.

6. Product Changes, Delays and Manufacturer Cancellations

• If a manufacturer makes a significant change to a product before release (for example, a substantial design alteration), we will notify you and give you the option to cancel before you are charged.
• If a release is delayed, your pre-order remains active unless you cancel it.
• If a manufacturer cancels an item, or reduces our allocation so that we cannot fill your pre-order, we will cancel the affected pre-order and notify you. If you were not charged, no payment is due. Any deposit or payment already collected is refunded to the original payment method.
• Pre-order quantities are limited to the allocation we receive, and pre-orders are generally filled in the order they were received.

7. Abuse Policy

We reserve the right to refuse future pre-orders, require payment up front, or refuse service to any customer we believe is engaging in cancellation or return abuse, including excessive or repeated order cancellations.

8. Store Rights

Jay’s Toys and Games reserves the right to:

• Limit pre-order quantities per customer.
• Cancel any pre-order in cases of suspected fraud, abuse, a pricing or listing error, or a violation of this policy.
• Modify this policy with notice to affected customers.

9. Contact

To cancel a pre-order, update a payment method, or ask about this policy:

• Email: orders@jaystoysandgames.com
• Phone: 515-706-9233
• In store: visit any location during business hours.

Last updated: September 8, 2026