Preorder Policy — $0 Down, Pay When It Ships

You Shouldn't Have to Fund a Toy Company for a Year

Here's the thing nobody says out loud about collectible preorders: you are usually lending someone money.

A figure gets announced. Preorders open the same week. You pay in full — today — and the box shows up ten, twelve, sometimes eighteen months later. In between, that money isn't yours, it isn't earning you anything, and if your situation changes you're often looking at a restocking fee to get it back.

We don't do it that way. At Jay's, you choose when you pay, and the default is that you pay nothing until your figure is about to ship.

How Our Preorders Actually Work

Every preorder product page gives you two options before you add to cart. You pick the one that fits how you buy.

Pay When It Ships (the default)

$0 due today. You place the order, your spot is locked, and nothing leaves your account. When your figure arrives at our warehouse and we're getting it ready to go out, your card is charged automatically — right before it ships, not months ahead of it.

On a preorder with a mid-2027 arrival, that's the better part of a year your money stays in your account instead of ours. That difference is the entire point.

Pay In Full

Some people would rather have it handled. If you're buying a gift, budgeting against this month rather than a future one, or using a card that's going to expire before the figure lands, paying up front is the simpler path. It's the same price and the same spot in line — it just settles now.

Neither option costs more than the other. There's no premium for waiting and no discount for paying early.

Cancel Any Time Before It Ships. No Fee.

Plans change. A figure you loved in the reveal photos looks different in production shots. Something more important comes up in the eleven months between order and delivery.

You can cancel a preorder any time before it ships, and it costs you nothing. No restocking fee, no partial refund math, no form to fill out. If you chose Pay When It Ships, there's nothing to refund in the first place — you were never charged. Email us or reply to your order confirmation and it's done.

We'd genuinely rather you cancel than feel stuck. A cancelled preorder is a figure we can sell to somebody who's excited about it.

What We Do While You're Waiting

The payment terms are the part you notice first. The rest is what actually matters when a preorder is out ten months.

We inspect it twice. Once when we list it, and once more before it goes in the box to you. We'd want someone to do the same for ours. If a unit arrives from the distributor with a crushed corner, it doesn't get sent out as mint — it gets sorted out on our end, not yours.

We ship the day it lands. Preorders don't sit in a queue here waiting for a batch. The figure arrives, it goes out, your tracking number is in your inbox the same day.

You hear about delays from a person. Manufacturer dates move — that's normal in this category and anyone who tells you otherwise is selling something. When a date moves on an item you've preordered, we email you and tell you what we actually know. Not an automated "your order status has changed" notification with no information in it.

We sell at MSRP. No preorder markup, no "allocation fee," no paying extra for the privilege of waiting.

One Thing to Know Before You Check Out

If you put a preorder and an in-stock item in the same cart, the whole order waits and ships together once the preorder arrives. That's usually not what people want.

So: if you want the in-stock stuff now, place it as a separate order. It's a small annoyance and we'd rather tell you up front than have you wonder in November why the thing you needed this week hasn't moved.

What Happens If We Can't Get It

Sometimes a manufacturer cuts a retailer's allocation. Occasionally an announced item is cancelled outright before it's ever produced. It's rare, but it's real, and any preorder policy that pretends otherwise isn't a policy — it's marketing.

If it happens to an order of yours, here's where you stand: you've lost time, not money. Because we don't charge until fulfillment, there's nothing sitting with us to claw back. We'll email you as soon as we know, and if you paid in full, the refund goes back the same way it came.

What This Doesn't Cover

Being straight about the edges is the only way the rest of this is worth anything.

Your payment method needs to be good when we charge it. With Pay When It Ships, we're charging a card months after you gave it to us. If it's expired or been replaced by then, the charge won't go through — keep it current, or switch to Pay In Full if you'd rather not think about it.

We can't beat a manufacturer's direct preorder discount, and we won't pretend to. Several companies — Four Horsemen among them — run limited windows where ordering direct is meaningfully cheaper than ordering from any retailer. If you know exactly what you want and you're comfortable paying now for something that arrives next year, that's a legitimately good deal and you should take it. What we're for is everyone who wants the figure without the year-long float, or who missed the window, or who'd rather deal with a shop than a checkout page.

Estimated arrival dates are estimates. They come from manufacturers and distributors, not from us, and they move. We publish the best information we have and we update it when it changes. We can't make a factory faster.

Preorder allocation isn't unlimited. We order deep on lines we believe in, but when our allocation is spoken for, it's spoken for. Getting your preorder in early is the only thing that reliably helps.

The Fine Print, In Plain English

Pay When It Ships is a deferred payment option. When you check out, you're authorizing us to charge the payment method you provided, at the price shown on the page, when your order is fulfilled — and Shopify will show you that language at checkout. You keep the right to cancel at any point before fulfillment, at no cost.

Nothing here replaces the consumer protections you already have. It's meant to add to them, and to be readable, which is more than most preorder terms manage.

Questions about a specific preorder? Contact us — a person here reads it.