Pre-orders
Reserve it now. Pay when it ships.
Lock in your copy for $0. We charge the card on your order the day the item lands with us, and it ships the same day. Here is exactly what happens in between, and who to email if anything comes up.
- $0due todayNothing leaves your account when you reserve.
- 0fees to cancelCancel any time before it ships. You were never charged.
- Same daycharge, ship, trackingIt lands, we charge the card, it ships, tracking hits your inbox.
- 1business day to a replyA real collector answers every pre-order question.
What happens after you order.
Four steps. You only do the first one.
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Today
You reserve it
Add it to your cart and check out. The pre-order costs $0 today. You get an order confirmation like any other order, and your spot is locked.
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While it’s in production
We wait on the manufacturer
Every pre-order shows an estimated ship date on its product page. That is the manufacturer’s date, and it can move. When it moves, we email you. Your pre-order stays active unless you tell us otherwise.
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The day it lands
We charge it and ship it
The day your item reaches our Iowa warehouse we charge the card on your order and it goes out. Same day. No batching, no queue. It gets checked before it goes in the box.
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Same day
Tracking hits your inbox
Your tracking number is emailed the moment the label prints. From central Iowa, transit is 1–5 business days depending on where you are.
Mixing pre-orders with other items.
In-stock ships now. Pre-orders ship when the last one lands. Shipping is charged on each shipment. The cart shows you this before you pay.
Pre-order + in-stock in one order
- Ships now Your in-stock items, out in 1 business day.
- When the last pre-order lands Every pre-order in the order, together.
Shipping is charged on each shipment. Two boxes, two shipping charges. Want to pay shipping once? Order the in-stock items and the pre-order separately, or wait and order them together later.
Two pre-orders with different dates
Pre-orders in the same order ship together, once the last one has arrived. A November pre-order in the same order as a June pre-order waits until June.
Want them on their own timelines? Place them as separate orders. Check each estimated ship date before you combine.
The questions we get.
Straight answers from the people who pack the boxes.
Can I cancel a pre-order?
Yes. Any time before it ships, at no cost. Email orders@jaystoysandgames.com with your order number, or reply to your order confirmation, and it is done.
Once it ships, the normal return policy applies: 30 days, unopened. Trading card game products are final sale.
When exactly do you charge my card?
The day your item lands with us and is about to ship. Not when you order, and not on the estimated date if the item runs late.
Nothing ships until the charge goes through, so keep the card on your order current.
My card has changed since I ordered. What do I do?
Email orders@jaystoysandgames.com with your order number before the estimated ship date and we will get it updated.
If a charge fails on ship day, your order is held, not cancelled, and we reach out to sort it out.
The estimated ship date moved. What now?
Normal in this hobby. Manufacturers move dates, and we publish the best information we have. When a date changes on something you have on pre-order, we email you.
Nothing changes on your end. Your pre-order stays active and you are still not charged. If the new date does not work for you, cancel any time.
Is my pre-order guaranteed?
Your spot is locked the moment you order. We order deep on the lines we believe in, but when our allocation is spoken for it is spoken for, so ordering early is the one thing that reliably helps.
Rarely, a manufacturer cuts our allocation or cancels an item before it is ever made. If that happens to your order, you have lost time, not money. You were never charged, and we email you as soon as we know.
Can I pre-order for a birthday or the holidays?
You can, but do not count on the date. Estimated ship dates are estimates, and they slip. If a gift has a deadline, an in-stock item is the safer pick.
Can I change my address or add to a pre-order?
Address changes are easy any time before it ships. Email orders@jaystoysandgames.com with your order number.
To add an item, place a new order. That keeps each pre-order on its own timeline, because pre-orders in the same order ship together.
Ask a real collector.
No bots, no scripts. Pick the inbox that fits, or use the form and it lands already sorted.
Cancel, change or check a pre-order
Cancellations, address changes, card updates, where it’s at. Have your order number handy.
orders@jaystoysandgames.comProduct and release questions
Is it coming, when is it coming, which wave, what’s in the box.
sales@jaystoysandgames.comArrived damaged
Tell us within 7 days of delivery, photos attached. We sort it out on our end, not yours.
orders@jaystoysandgames.comSend a message.
Replies within one business day