Help center
How we do things.
Shipping, returns, pre-orders and the fine print, answered by the people who pack the boxes. No runaround.
Shipping
In-stock orders leave our Iowa warehouse within one business day.
How fast do you ship?
In-stock orders ship within one business day. Order before 12 PM CT and it goes out the same day, usually before lunch.
Transit runs 1–5 business days depending on where you are:
- Midwest: often next day
- East Coast: 2–4 days
- West Coast: 3–6 days
You pick USPS or UPS at checkout.
How do you pack orders?
Like it’s going into our own case. Every figure is bubble-wrapped, braced and boxed with proper void fill. No padded mailers for carded figures, ever.
Tens of thousands of collectibles shipped with a damage rate under 1%.
Where do orders ship from?
Our own warehouse in central Iowa. Nothing is drop-shipped. We pull it from the shelf, check it, pack it and hand it to the carrier ourselves.
The middle of the country means short transit in every direction.
How do I track my order?
The moment your label prints you get an email with the tracking number. Pre-orders get theirs the day the product lands with us.
Do you ship internationally?
Not yet. We ship anywhere in the U.S., including Hawaii, Alaska and APO/FPO addresses.
International is on the list, but only once we can do it without surprise fees or customs headaches.
Do you offer local pickup?
Yes, and it’s free. Pick up in Southside Des Moines, West Des Moines or Ankeny. We’ll email you when it’s ready. Bring your ID and order confirmation.
Returns & damage
30 days on most things. Sealed trading card product is the one exception.
What’s your return policy?
30 days from the delivery scan to decide. Send it back unopened and in the same condition we shipped it, and you get a full refund to your original payment method.
Return shipping is on you, unless we got it wrong. Then it’s on us.
One exception: trading card game product is final sale. See the next question.
Why is trading card product final sale?
A sealed box can’t be verified once it leaves our hands. Final sale on TCG protects every collector who buys sealed here.
Arrived damaged? Tell us within 7 days with photos and we replace or refund it.
What if my item arrives damaged?
Photograph it before you open it, including the shipping box, and keep the packaging. Contact us within 7 days of delivery.
We send a replacement or refund, fast. We know how much that stings.
Do you guarantee condition?
Yes. Every item gets a once-over before it ships: paint, joints, packaging. If it’s not what we described, that’s on us and we make it right.
New product is graded Case Fresh or Damaged Box. If the pre-ship check doesn’t match the grade you bought, we email you before it ships.
Carded Classics™ and Vintage Vault™ listings show photos of the actual item you’ll receive.
Pre-orders
$0 down. Charged when it ships. Cancel anytime before it does.
How do pre-orders work?
Reserving costs $0 today. We charge your card when the item ships, not before.
Cancel anytime before it ships and you’re never charged. If the manufacturer cancels or a release changes, same thing: no charge.
Release dates move. When one does, we email you.
When will my pre-order ship?
Every pre-order shows an estimated ship date on its product page. That’s the manufacturer’s date, and it can shift.
The day it lands with us, yours goes out. No queue. Tracking the same day.
Can I mix pre-orders and in-stock items in one order?
You can, and the order ships in two parts:
- In-stock items ship right away.
- Pre-orders ship together once the last one arrives.
- Shipping is charged on each shipment.
Combining pre-orders with far-apart dates means the early one waits for the late one. Check each estimated ship date before you check out. Want them on their own timelines? Place them as separate orders.
Ordering & the store
Payment, changes, authenticity and your data.
Can I change or cancel my order?
Contact us as soon as you can. If it hasn’t shipped, we’ll do our best to change it. Once it ships, it’s locked.
Pre-orders can be cancelled any time before they ship.
What payment methods do you accept?
All major credit cards, PayPal, Shop Pay, Google Pay, Venmo and Shop Pay Installments.
Are your products authentic?
Yes. New product comes from authorized distributors and manufacturers. No bootlegs, no knock-offs, no mystery-warehouse stock.
Vintage comes from collectors, is never reproduced, and is checked over piece by piece before it’s listed.
Do you buy collections?
We do. See Sell Us Your Stuff for what we’re looking for and how it works.
What do you do with my data?
We use it to fill your order and keep you posted. We never sell it.