Action Figure & Collectible FAQs | Jay's Toys and Games | Est. 2005

✨ The Ultimate Guide To Why We're Different (In The Best Way)

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We get it - you want to know who you're trusting with your collection. So grab your favorite figure, get comfortable, and let's chat about what makes us different (spoiler alert: it's a lot). Here's everything you've been wondering about, plus some things you didn't know you needed to know.

🦸‍♂️ Are You ACTUALLY Collectors Too?

Look, we've been hoarding plastic treasures since the 90s (before it was cool, thank you very much). Our owner was one of the many who camped outside Toys R Us for the midnight release of Phantom Menace figures - and yes, we're both proud and slightly embarrassed about that level of dedication.
Our team of collectors specializes in Marvel Legends, DC Multiverse, Mythic Legions, and honestly everything in between, because, plot twist: we're actually building our own collections too. Those 6 AM store runs for chase figures? Been there. Speaking fluent collector (MOC, BAF, grail hunting)? Check. Happy dancing in public over finding chase variants? No regrets.
Turns out we're just running the store we always wished existed back in those Toys R Us camping days. Professional enablers, at your service. 😎

⭐ What Makes Us Different (Spoiler: A Lot)

We're not your typical 'add to cart and hope for the best' retailer. Here's what makes us the weird (but awesome) uncle of the toy world:

We actually check every figure before shipping. Like, really check them. Paint apps? Joints? Box condition? We're on it like a Marvel Legends hunt on release day.
Our warehouse team treats your collectibles like they're our own grails. Because let's be honest, that's exactly what they are to you.
Most orders ship within 24 hours because we know that refreshing tracking numbers is your new favorite hobby (we do it too).
Unlike the big retailers who think bubble wrap is optional (the audacity!), we package everything like it's going to survive a superhero landing.
Our customer service team actually collects too. So when you ask about articulation points on that new McFarlane figure, we don't have to Google it.

📦 Where Do Orders Ship From? (And Why That Matters)

Plot twist: Being in the heart of Iowa isn't just about corn and caucuses - it's our secret weapon for getting your collectibles to you faster.

We ship from our Central Iowa warehouse (yes, we're literally in the middle of everything)
Most orders placed before 4 PM Central ship same day (even during those crazy holiday rushes)
Your collection is handle-with-care priority, not a game of box toss
Ground shipping? Usually 3-5 days to most US locations because, geography for the win

Fun fact: Our central location means your grails typically arrive faster than ordering from either coast. Plus, you get that warm, fuzzy feeling knowing a real collector packed your order - not a robot who thinks MOC means 'Mash Or Crush.

💳 Ways To Buy (Because Collecting Should Be Easy)

Look, we know collecting can get... let's say 'financially creative.' That's why we've got options:

All major credit cards (and yes, we're looking at you, person who has a separate card just for figures)
PayPal, Shop Pay, Google Pay, & Venmo (because options are like BAF parts - the more the better)
Buy now, pay later with Shop Pay installments (spread the damage over 4 payments)

Plus, everything's secured with bank-level encryption. We protect your payment info like we protect our mint condition figures - with possibly excessive levels of security.

🔄 Our Return Policy (AKA The 'We've Got Your Back' Guarantee)

Let's keep this simple, because nobody likes complicated return policies (looking at you, electronics stores):

For Online Orders:

30 days to decide if you're in love with your online purchase
Not happy? No worries - we'll refund your original payment method (we don't take it personally... okay, maybe a little)
Damaged in transit? We'll hunt down the responsible parties* (*by which we mean file claims and get you sorted ASAP)
Mint collectors, we feel you - if the box isn't up to your standards, we get it
Changed your mind? Hey, it happens. Even to us (don't ask about our Star Wars collection decisions)

For In-Store Purchases:

Different return options apply - check your receipt or chat with our store team for details
Our friendly staff will help you with your in-store return needs

For all purchases: Just keep things in the same condition they arrived in, and we'll handle the rest. Because the only stress in collecting should be deciding which figure to display first.

Note: Online and in-store purchases have different return policies and processes. This ensures we can provide the best service through each shopping channel.

You can read our full return policy here

🎯 Pre-Orders: How They Work (And Why We're Good At Them)

Let's talk pre-orders, because knowing is half the battle (G.I. Joe reference intended):

THE BASICS:

Look, pre-ordering is like calling dibs on your next grail piece. Full payment is required upfront - this ensures you're locked in for that must-have piece. Think of it like a guaranteed reservation for your collection.

THE MIXING & MATCHING SITUATION:

Here's a pro tip - if you're ordering both in-stock and pre-order items together, they'll be stuck in a holding pattern until everything's ready (like waiting for all your BAF parts). Our recommendation? Split those orders like you split your display cases. Trust us on this one.

THE TIMING THING:

Release dates? They're more like optimistic suggestions from manufacturers. We'll keep you posted when Hasbro decides to play calendar roulette (and oh boy, do they love that game). Here's the real talk - we update our product pages and email you faster than Spider-Man shoots webs. We tried carrier pigeons, but turns out they kept getting distracted by all the Batman displays.

THE MONEY STUFF:

Full payment upfront secures your pre-order
Want to cancel? No problemo - but heads up, there's a 10% restocking fee (we know, we know, but business stuff)

If we can't deliver (rare, but it happens), you get every penny back, no questions asked - PLUS a $15 store credit. Here's why: We know that when you pre-order with us, you're passing up other opportunities. The last thing we want is for you to end up in the shadow realm (aka a certain online auction website) dealing with scalpers because we dropped the ball. So if we ever mess up on our end with your pre-order, that $15 credit is our way of saying 'we value your trust, and we want to make it right.' Think of it as our anti-scalper insurance policy.

THE SHIPPING SAGA:

The second (and we mean SECOND) your pre-order hits our warehouse, it's getting prepped for shipping. We're like ninjas, but with packing tape.

REAL TALK:

We've streamlined this whole process because, let's be honest, collecting is complicated enough without adding extra drama to pre-orders. Questions? Hit us up. We're here to help, and we actually understand what MOC means.

You can view our full preorder policy here.

⭐ The Reviews Are In (And They're Ridiculously Good)

Look, we don't like to brag, but... actually, who are we kidding? We're totally going to brag about this:

145 perfect 5-star reviews and counting (yes, really). That's not a typo. That's not us being modest. That's real collectors, like you, sharing their actual experiences.

Verified Judge.me Top Rated Store (fancy, right?)
Perfect 5-star rating (we're as surprised as you are)
145+ genuine customer reviews (and growing daily)
Real feedback from real collectors (no bots here)

Plot twist: Turns out when you treat every order like it's going to your own collection, people notice. Who knew?

Want to read the reviews? Just look for those shiny Judge.me badges all over our site. Or better yet, become our next 5-star reviewer. No pressure though. (Okay, maybe a little pressure. We're kind of proud of our streak.)

📱 How To Reach Us (We Actually Answer!)

Fun fact: We're real humans who really answer messages. Wild concept, right?

Email us anytime at orders@jaystoysandgames.com (we're fast, like Flash-level fast)
DM us on Instagram @jaystoysandgames (where we also share new arrivals & dad jokes)
Facebook Messenger @jayscdandhobby (yes, we're hip with the social media)
Call our store during business hours (remember phone calls? They still work!)
Stop by our physical store (yes, we still believe in the magic of brick & mortar)

Most messages get answered within a few hours because, plot twist: we actually enjoy talking about toys as much as you do. Whether you're asking about pre-orders, hunting for a specific figure, or just want to geek out about the latest releases, we're here for it.

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✨ The Ultimate Guide To Why We're Different (In The Best Way)

Mixed Order Notice