Collector Knowledge Base (AKA: How We Keep It Mint)
Everything you need to know about shipping, returns, orders, and the fine print — minus the boring corporate jargon. Think of this as a chat with your most organized collector friend.
🚚 Shipping, Returns & Everything In Between
Getting collectibles to you safely isn’t rocket science — it’s actually more important than that. We’ve turned it into an art form: same-day shipping that would make Superman jealous and packaging built to survive a Hulk smash. Every box gets collector-grade care, because we’re collectors too. Here’s how we make sure your grails arrive fast, safe, and minty fresh.
⚡ How fast do you ship?
We move fast — like “refreshing tracking before the label ink dries” fast. Most in-stock orders placed before 4 PM CST ship the same day, even during holiday chaos. We’re centrally located in Iowa (AKA the sweet spot for coast-to-coast shipping), so your order usually hits your doorstep in 1–5 business days depending on where you live. East Coast? 2–4 days. West Coast? 3–6. Midwest? Blink and it’s there.
📦 How do you pack orders?
We treat every order like it’s going to a mint-in-box collector — because it probably is. That means bubble wrap around every item, proper void fill in every box, and absolutely zero envelope crimes. We’ve shipped tens of thousands of collectibles with a damage rate under 1%, and we’re not about to ruin that streak.
🗺 Where do orders ship from?
Everything ships from our central Iowa warehouse — right in the middle of the country for faster transit times in every direction. We’re not drop-shipping from random third-party warehouses; we’ve got hands-on control from the moment it’s pulled from the shelf to the second it’s handed to UPS or USPS.
↩️ What’s your return policy?
You’ve got 30 days from delivery to decide if it’s true love. If it’s not, send it back in the same condition you got it, and we’ll make it right with a replacement, refund, or store credit — whichever works best for you.
Mint-in-box collectors: if the box isn’t up to your standard, we get it. Damaged in transit? We’ll fix it. Changed your mind? No shame — it happens to us, too.
You can view our full return & refund policy here: Return Policy
🌎 Do you ship internationally?
Right now, we ship anywhere in the U.S. (including Hawaii, Alaska, and APO/FPO). International shipping is on our radar, but we’d rather wait until we can do it at collector-grade quality — no surprise fees, no customs headaches, and the same minty-fresh arrival we promise our U.S. customers.
🚀 How We Get From “Add to Cart” to “Holy Grail Secured”
Everything you need to know about pre-orders, changes, tracking, and making sure your haul shows up exactly how you pictured it.
🎯 How do pre-orders work?
Calling dibs costs you $0 today — we only charge your card when it ships. That way you’re not stuck in “I paid months ago” limbo. Mixing in-stock + pre-orders? We’ll hold the order until everything’s here (pro tip: split them into separate orders so your in-stock stuff ships right away). Dates can shift — we’ll update you faster than Spider-Man slings webs. If we ever can’t deliver (rare), you’re not charged a dime.
✏️ Can I change or cancel my order?
Contact us as soon as humanly possible. Once an order ships, it’s locked in. Pre-orders have their own cancellation rules, but if we haven’t processed it yet, we’ll do our best to make it happen.
🔍 How can I track my order?
The moment we print your label, you’ll get an email with tracking info. Then it’s just you, your refresh button, and the sweet anticipation of package day.
🛡 What if my item arrives damaged?
Take photos before opening (yes, even the box), save the packaging, and contact us immediately. We’ll get a replacement or refund going — and we’ll probably throw in a little something extra because we know how much a damaged grail stings.
🏪 Do you offer local pickup?
Yep! Free local pickup at our Southside Des Moines, West Des Moines, and Ankeny locations. We’ll email you when it’s ready — just bring your ID and order confirmation.
📜 Policies, Promises & The Fine Print We Actually Want You to Read
From authenticity guarantees to privacy protection, here’s how we keep things fair, transparent, and collector-friendly — no legalese, no corporate runaround.
✅ Are all your products authentic?
100%. Everything we sell comes from authorized distributors and manufacturers. No bootlegs, no knock-offs, no “found it in a mystery warehouse” nonsense.
📦 Do you guarantee condition?
Yes — every item gets a once-over before it ships. We check paint apps, joints, packaging, and overall condition. If you’re a mint-in-box collector, you’re in the right place.
💳 What payment methods do you accept?
All major credit cards, PayPal, Shop Pay, Google Pay, Venmo, and Shop Pay Installments. Basically, if it’s a legit way to pay, we probably take it.
🔒 What’s your privacy policy?
We guard your personal info like we guard our own collections — securely, privately, and never sell it to third parties.
🎁 Do you have a loyalty program?
Coming soon! Think points you actually want to earn and rewards that make sense for collectors — not “exclusive coupons” for stuff you’d never buy anyway.