How we work
From our dock to your door.
No dropshipping, no mystery warehouse. Every item lands with us, gets looked over by a collector twice, and leaves bubble-wrapped, usually within a business day.
Six steps. Every item.
From the truck at our dock to the box on your porch, this is what happens in between.
ReceivingIt shows up at our dock. Not someone else’s.
We don’t dropship, full stop. Every case comes from the distributor or the manufacturer straight to our warehouse, where someone who actually collects this stuff signs for it and counts it in. If it’s on the site, it’s in our building.
- Our dock, our crew, our shelves
- Counted in, case by case
- Into processing first, not straight onto the site
ProcessingEvery item gets looked over by hand.
Cases get opened and every piece gets the once-over a collector gives their own stuff: box, seals, corners, windows, all graded against the same in-house scale by every person on the receiving team. Anything with damage gets pulled and kept apart so it never sneaks into a listing that says Case Fresh. What you see on the page is what we saw on the table.
- Box, seals, corners and windows checked
- One in-house grading scale, followed by the whole receiving team
- Damaged pieces pulled and kept separate
ListingListed once it’s cleared. Not a minute before.
Nothing goes live until it’s been through processing. So when the site says in stock, that’s a count off our own shelf, checked by a person, not a feed from a warehouse we’ve never set foot in.
- Listed after inspection, not on arrival
- Stock counts come off our own shelves
PutawayThen it gets a home on the shelf.
Every item goes into its own labeled slot in the warehouse and stays there, stored right, until it’s yours. It’s how we find your order in seconds on the day you place it, and how it doesn’t get beat up while it waits.
- A labeled slot for every item
- Stored right until it ships
- Found fast when your order comes in
Pick & packChecked again. Then wrapped like it’s ours.
When your order comes in, we pull it from the shelf and give it one more look to make sure nothing changed while it sat. Then every item gets bubble-wrapped on its own and packed with high-quality void fill so nothing shifts in the box. Fewer than 1% of items arrive damaged.
- Second look at condition before it’s packed
- Every item bubble-wrapped on its own
- High-quality void fill, nothing rattles
ShippingOut the door within a business day.
In-stock items typically ship within one business day. Tracking hits your inbox the moment the label prints, so you can watch it move from our dock to your door. Pre-orders ship the day they land with us.
- In-stock orders: typically 1 business day
- Tracking the moment the label prints
- Pre-orders ship the day they land
